Returns and Exchange Policy
Returns and Exchange Policy
At Urban Club, we want you to love what you ordered. If something isn't right, we're here to help. Please read our policy below before reaching out.
1. Returns
You may return eligible items within 7 days of receiving your order. To qualify for a return, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- In the original packaging
Items that do not meet these conditions will not be accepted for return.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Underwear, swimwear, or intimate apparel (for hygiene reasons)
- Items that have been worn, washed, or damaged after delivery
3. Exchanges
We offer exchanges for a different size or colour, subject to stock availability. To request an exchange, please contact us within 7 days of receiving your order. If the requested item is not available, we will issue a store credit or refund.
4. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact us via our Contact Us page within the applicable time frame.
- Include your order number, the item(s) you wish to return or exchange, and the reason.
- We will respond within 2–3 business days with further instructions.
- Once your return is approved, ship the item(s) back to us. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed within 5–7 business days to your original payment method. Please note that banking processing times may vary.
6. Contact Us
If you have any questions about our Returns and Exchange Policy, please don't hesitate to reach out via our Contact Us page.